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911 MENU   INDEX |  Mission |  911 Board |  Employment |  FAQ's |  Links |  Contact
Mission

Mission
The mission of Jefferson County 911 Communications is to provide, maintain, improve and upgrade 911 emergency call-taking and dispatch services in Jefferson County by utilizing the most modern equipment and technology available.

Responsibilities and Services
  • Provide public safety call taking and dispatch services without interruption, twenty four hours a day, seven days a week.
  • Assign addresses in accordance with Jefferson County Ordinance Ordinance 1993-2 in an efficient and convenient manner.
  • Provide public service information to the community and emergency response agencies regarding 911 issues.
  • Provide training and quality assurance services.
  • Coordinate maintenance for the Jefferson County communications tower and all public safety radio repeaters.
  • Provide and maintain a computer aided dispatch (CAD) system for all public safety dispatchers.
  • Provide and maintain a 911 call recording system.
  • Co-ordinate with the Jefferson County Information Technology Director to purchase, maintain, and upgrade computer workstations, servers, and other information technology used by 911.

Goals
  • Maintain a comprehensive, interoperable communication system.
  • Adapt the highest level of information technology to be provided to the users in a computer aided dispatch (CAD) system.
  • Enhance staff expertise, competency and professionalism.
  • Provide citizens, the business community, and County staff with convenient access to appropriate information and services through technology.
  • Provide vision, leadership, and a framework for emerging technology, and implement proven information systems to support public safety responders.


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